Privacy Policy igkbet — Personal Data Protection for Malaysian Members

Igkbet operates as an online casino and Sports Betting platform providing digital entertainment services to Malaysians. We understand that your trust in igkbet depends greatly on how we handle the personal information you entrust to us.

This Privacy Policy has been drafted to clearly and transparently explain how igkbet collects, uses, stores, protects, and, in certain circumstances, shares your personal information. This document complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

By registering, logging in, or using any part of the igkbet platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue your use of igkbet and contact us to close your account.

Igkbet collects various types of personal information depending on how you interact with our platform. In general, the information we collect can be categorised as follows:

Igkbet not collect sensitive information such as biometric data, medical records, or religious/political beliefs, unless required by law or for specific identity verification purposes with your consent.

Igkbet collects your personal information through several key channels:

• Account Registration: When you register an igkbet account, you provide basic information — such as your name, phone number, email address, and date of birth — directly through the registration form.
• KYC Verification Process: When undergoing the Know Your Customer (KYC) process, you may be required to upload a copy of your MyKad or passport for identity and age verification.
• Financial Transactions: When you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), your transaction details are automatically collected for record-keeping and security purposes.
• Gaming Activity: The igkbet platform automatically logs your gaming activity, including slots, live baccarat, Sports Betting (Liga Super Malaysia, EPL, badminton), and other game categories.
• Cookie Technology: igkbet uses cookies and similar tracking technologies to collect information about how you interact with our platform, in order to improve the user experience.
• Direct Communications: When you contact igkbet support via live chat, email or WhatsApp, conversations may be recorded for training and service improvement purposes.

Igkbet uses your personal data only for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and maintain your igkbet account, and to ensure its security.
• Transaction Processing: To securely and accurately process deposits, withdrawals and all financial transactions you carry out on igkbet.
• Identity Verification & Compliance: To comply with legal requirements including age verification (18+), anti-money laundering (AML) prevention, and KYC obligations.
• Service Improvements: To analyse igkbet platform usage patterns for the purpose of improving the interface, performance and overall user experience.
• Service Communications: To send you important notifications relating to your account, transactions, security updates, and promotions you have consented to receive.
• Responsible Gambling: To monitor gameplay patterns and identify members who may need support related to responsible gambling.
• Fraud Prevention: To detect and prevent fraudulent activity, account abuse, and other unlawful activities on the igkbet platform.

Igkbet firmly upholds the principle that your personal data is confidential and must be protected. We share your information only in the following limited circumstances:

• Payment Service Providers: Transaction information is shared with approved payment processors (such as DuitNow, FPX, and Malaysian e-wallet providers) solely for the purpose of processing your financial transactions.
• Game Providers: Minimal game data is shared with igkbet's game software providers (such as Pragmatic Play, PG Soft) as required to deliver games to you.
• Government Authorities: igkbet will disclose information when required by Malaysian law, court order or a legitimate request from a law enforcement agency.
• Technical Support: Technical infrastructure and cybersecurity service providers bound by strict confidentiality agreements may have limited access to data for technical purposes only.

Igkbet never sell, rent, exchange or disclose your personal data to advertisers, data brokers or any third party unrelated to igkbet's operations.

Igkbet continually invests in security infrastructure to protect our members' personal data. The following are the security layers we have in place:

• End-to-End Encryption: All communications between your browser and igkbet's servers are encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
• Layered Access Control: Access to igkbet's member database is restricted to authorised personnel only and is protected by multi-factor authentication (MFA).
• 24/7 Security Monitoring: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) operate around the clock to identify and neutralise security threats.
• Regular Data Backups: Member data is regularly backed up to secure, geographically separate locations to ensure recovery in the event of any incident.
• Regular Security Assessments: igkbet conducts regular penetration testing and security audits carried out by independent third parties.

While igkbet takes all reasonable steps to protect your data, no digital security system can be guaranteed to be 100% secure. You are also responsible for safeguarding your account password and must not share it with anyone.

Igkbet uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core igkbet platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps igkbet understand how members use the platform through anonymised usage data. This information is used to improve website performance.
• Functional Cookies: Saves your preferences such as username, favourite game settings and language selection so you don't have to reconfigure them every time you log in.
• Analytics Cookies: igkbet uses analytics tools to understand website traffic and aggregated usage patterns for the purpose of service improvement.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of the igkbet platform. For more information on managing cookies, please refer to your browser's help guide.

As an igkbet member and Malaysian resident, you have the following rights under the Personal Data Protection Act 2010 (PDPA) and igkbet's policies:

Igkbet retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for as long as your igkbet account remains active, and for a defined period following account closure.
• Transaction Records: Financial records, including deposits made via DuitNow, Touch 'n Go, GrabPay, and FPX, are retained for a minimum of 7 years in compliance with Malaysia's tax and financial regulatory requirements.
• Security Logs: Access and security log records are retained for 2 years for the purpose of security incident investigation where required.
• KYC Data: Identity verification documents are retained for 5 years after the termination of a business relationship, in line with Malaysia's AML requirements.

Once the retention period has ended, igkbet will securely delete or anonymise your data using industry-recognised methods.

Igkbet is an adult gambling platform exclusively for individuals aged 18 and above. igkbet does not knowingly collect or process the personal data of minors.

If you become aware or suspect that someone under the age of 18 has registered an account on igkbet, please notify us immediately at support@igkbet.biz. igkbet will take prompt action to close the account and delete all associated data.

The igkbet platform may contain links or integrations with third-party services such as payment providers (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX) and game software providers. Each of these third-party services has its own privacy policy, separate from igkbet's.

Igkbet is not responsible for the privacy practices of any third-party platforms or services you access through or in connection with igkbet. We encourage you to review the privacy policy of each relevant third-party platform before providing your personal information.

Igkbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the technologies we use.

Members will be notified of any material amendments to this Privacy Policy via an in-platform notice on igkbet or by email to their registered address at least 14 days before the changes take effect. Continued use of the igkbet platform after the effective date will be considered your acceptance of the revised policy.

The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment. You are encouraged to review this page periodically to stay informed of the latest version of igkbet's Privacy Policy.

If you have any questions, concerns or complaints regarding igkbet's Privacy Policy or how we handle your personal data, please reach us through the following channels: